Frequently asked questions
Do I need prior experience to start? ＋
No. Our Beginner pathway assumes no formal training. You will learn tool safety, hydration basics, and core composition methods before moving to more advanced builds.
Are materials included? ＋
Course fees cover instruction and digital resources. We provide sourcing lists and exact quantities for practice. Many modules include foam-free alternatives using reusable mechanics.
How long do I have access to a course? ＋
Most courses include 12 months of access and updates. Access duration is listed on the course page and your receipt.
Do you offer certificates? ＋
Yes. Complete required assessments with a passing score to receive a digital certificate noting learning outcomes and hours completed.
What is your refund policy? ＋
If a course does not meet expectations, contact us within 7 days of purchase. Eligibility depends on usage and assessment attempts. We review each request promptly.
Is the platform accessible? ＋
We strive for WCAG 2.1 AA alignment, including keyboard navigation, clear contrast, and transcripts. Please report any barriers so we can improve quickly.
Can I learn while working full-time? ＋
Yes. Courses are modular with clear time estimates. You can practice in short sessions and apply methods directly in the studio.
Do you support teams and studios? ＋
We offer team seats, onboarding checklists, and progress reports for managers. Contact us to set up group training.
How are assessments graded? ＋
Rubrics define criteria such as hydration, stem placement, structure integrity, and client brief alignment. Scores and feedback guide your next practice steps.